Reception and switchboard
Welcoming visitors, directing them, managing appointments and answering calls, with cover that fits your site’s opening hours. The concierge is often the first face of your company.
Cleaning & maintenance
Corporate and short-let concierge services: find your supplier
Staff services, reception, post and keys, or management of your short-term furnished lets: describe your needs and compare quotes from professional concierge companies.
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The word concierge covers two distinct trades, which are best not mixed up in a single request. A corporate concierge handles reception, post and key management, small services for employees and the coordination of contractors at your site. A short-let concierge looks after guest welcome and property turnaround for managers, serviced residences, hotels or landlords operating on a professional basis.
In both cases, the supplier takes over time you would rather spend on your core business. For a company, it is a service that is visible every day and contributes to staff wellbeing at work. For an operator of short-term lets, it is a hands-on field operation: key handover, turnaround cleaning, linen management, check-in and check-out inspections, and minor repairs between stays.
This page helps you write a request that can be compared like for like: possible services, price factors, tips on drafting, then points to watch on scope and the supplier’s status. Meaflow is for business clients only: posting a request is free and commission-free. To define your needs, you can use our specification generator; for all related trades, see the page on cleaning and maintenance of business premises.
Common services
Post and parcel handling
Receiving, sorting, logging and distributing employees’ post and parcels. Tracking each handover avoids losses and complaints.
Key and access management
Handing over and collecting keys, badges or codes, with a log of who comes and goes. Useful for outside contractors as well as for guests in short lets.
Employee services and errands
Dry cleaning, minor repairs, bookings, practical errands: the concierge handles everyday requests in one place. The services offered are defined with you, in line with your policy on services for staff.
Contractor coordination
Scheduling and receiving suppliers on site: cleaning, maintenance, deliveries, repairs. You have a single point of contact to follow visits and report problems.
Guest welcome and key handover
In-person or remote welcome, handover of keys or codes, explanation of the property and house rules. The supplier stays reachable if a problem arises during the stay.
Turnaround cleaning, linen and inspections
Cleaning between stays, management of bed and bath linen, check-in and check-out inspections with photos. These tasks ensure the property is ready for every arrival.
Minor maintenance and property monitoring
Replacing light bulbs and small fittings, reporting faults and calling a tradesperson when needed. The supplier acts as a go-between for you and building contractors.
Resources and tools
Equipped reception desk and visitor logSecure key cabinet and tracking logKey lock boxes or smart locks for self check-inBooking and job scheduling softwareStock of bed and bath linen, and a laundry solutionCleaning equipment and products for property turnaroundParcel lockers and a system for tracking handoversLight tools for minor maintenanceStandard documents: welcome booklet, inspection report, house rules
Clients and situations
- Company headquarters or campus wanting to offer services to employees
- Office building or business centre with shared reception
- Coworking spaces and corporate residences
- Manager of short-term furnished lets
- Tourist residence or serviced residence
- Hotel or small establishment outsourcing turnaround and linen
- Professional landlord with several properties
- Managing agent or building manager looking for a local point of contact
What affects the price
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1
Scope of services
Simply welcoming guests is not the same workload as a full service covering cleaning, linen, inspections and maintenance. List exactly what you want included so you can compare like for like.
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2
On-site or remote presence
A concierge present all day ties up one or more dedicated people, whereas remote reception relies on one-off visits. The type of presence has a major impact on the quote.
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3
Volume and pace of turnarounds
The number of properties, the frequency of arrivals and departures and the size of the properties determine the cleaning and management time. An indicative calendar helps the supplier size its teams.
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4
Hours and availability
Late arrivals, weekends, bank holidays and on-call cover may carry special terms. State the availability you expect so that you receive comparable quotes.
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5
Linen, consumables and supplies
The price changes depending on whether linen, guest amenities and consumables are provided by you or by the supplier. Also ask who handles the laundry.
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6
Location and travel
How spread out the properties or sites are, and the travel time between them, affect how rounds are organised and therefore the cost of the service.
Tips for a successful request
Post a request- Say from the outset which side you mean: on-site corporate concierge or short-let concierge. Suppliers and quotes are not the same.
- Describe the site or the property portfolio: addresses, number of workstations or properties, type of clientele, arrival and departure days and times.
- List the services you expect one by one (reception, post, keys, turnaround cleaning, linen, inspections, minor maintenance) and state what you handle yourself.
- Specify how keys or access are handed over: in person, key lock box, smart lock, badge, and who can be reached if there is a problem.
- Say whether the supplier must collect rent, deposits or payments on your behalf: this changes the nature of the assignment and its legal framework.
- Ask for comparable references, a site visit and the relevant insurance certificates before signing.
Corporate concierge: defining and measuring the service
A successful corporate concierge service rests on a clear scope. Before you consult suppliers, ask your teams or your HR department about real needs: post handling, reception, dry cleaning, minor repairs, bookings. The supplier then puts forward a tailored offer, which is more effective than a catalogue of rarely used services.
| Area | Questions to ask the supplier |
|---|---|
| Reception | What hours of cover, what replacement in case of absence, what dress code and what reception training? |
| Post and parcels | What log, what traceability of handovers, how are bulky parcels handled? |
| Keys and access | What secure cabinet, what log, who authorises the handover of keys? |
| Employee services | Which services are included, which are charged per use, how are requests taken into account? |
| Coordination | How are contractors’ visits scheduled and flagged? |
Also plan some simple indicators: request handling time, employee satisfaction, reported incidents. As the supplier works on your premises, the Code du travail (French Labour Code) requires a joint risk analysis and, in some cases, a written prevention plan, in France. For the management of sensitive access, tie the subject in with your policy on security and guarding.
Short-term furnished lets: what a concierge can take on
For a property portfolio, the concierge organises the full cycle of a stay: guest welcome, key handover, turnaround cleaning, linen management, inspections and minor maintenance. Quality comes down to punctuality: a property ready before every arrival, a guest welcomed without waiting, a fault reported and dealt with quickly.
- Before arrival: sending access details, the welcome booklet and the house rules.
- On arrival: in-person or remote welcome, key handover, check-in inspection.
- During the stay: assistance if there is a problem and referral to a tradesperson if needed.
- On departure: check-out inspection with photos, key collection, reporting of damage.
- Between stays: turnaround cleaning, changing the linen, checking the condition of the property.
Turnaround cleaning can be done by the concierge itself or handed to a specialist company: see also home and apartment cleaning. For small jobs between stays, the supplier can call on an odd jobs and emergency repairs firm.
Rules and supplier status: points to watch
Short-term furnished lets are regulated, notably at local level: depending on the municipality, a declaration at the town hall or a registration number may be required (in France). These obligations fall on the landlord: check with your local authority before launching the consultation, and state in your request who will carry out the formalities.
If the supplier is to manage lets on your behalf, collect rent or hold deposits, its activity may fall under the rules governing estate agency professions in France (the Hoguet Act), which in principle require a professional card. Check the supplier’s status if it collects rent or deposits on your behalf, and ask it to set out the framework for its assignment.
In all cases, ask for professional liability insurance certificates, check the confidentiality and personal data protection clauses covering guests and employees, and have the level of liability in case of damage or lost keys specified in writing. Meaflow checks the SIRET number (the French company registration number) of registered companies, but does not verify their insurance, authorisations or qualifications: it is up to you to ask for them. Ready to consult suppliers? Post your request or browse the registered suppliers.
Related expertise
Housekeeping
Housekeeping for furnished lets, residences and staff accommodation
Office cleaning
Regular cleaning of offices, shops and business premises
Odd jobs & emergency repairs
Multi-trade interventions, emergency repairs, building maintenance
Security & guarding
Security officers, guarding, patrols, alarms, CCTV, access control
Frequently asked questions
A question not answered here? Visit the help centre or write to us.
What is the difference between corporate concierge and short-let concierge services?
A corporate concierge works at your site on reception, post, keys, small services for employees and the coordination of contractors. A short-let concierge handles guest welcome, key handover, turnaround cleaning, linen and inspections for short-term properties. The skills and quotes differ: state which side applies in your request.
What does a short-term let concierge service include?
Depending on the level of service you choose, it can include guest welcome, key handover, turnaround cleaning, linen management, inspections and minor maintenance. Some services may be subcontracted, for example cleaning. List what you expect and what you keep in-house to receive comparable quotes.
Can the supplier collect rent or deposits on my behalf?
That depends on its status and the nature of the assignment. In France, an intermediary that manages lets or collects funds on behalf of an owner may fall under the Hoguet Act and the requirement to hold a professional card. Check the supplier’s status if it collects rent or deposits on your behalf, and have the assignment set out in writing.
Who has to register the property with the town hall?
For short-term furnished lets in France, the rules are partly local: a declaration at the town hall or a registration number depending on the municipality. These obligations fall on the landlord, even if day-to-day management is entrusted to a concierge. Check with your local authority and state in your request who will carry out the formalities.
Does Meaflow verify concierge companies’ insurance and authorisations?
No. Meaflow checks the SIRET number of registered companies, but does not verify their insurance, authorisations, qualifications or certifications. It is up to you to ask for the relevant certificates, notably professional liability insurance, before signing. Meaflow is for business clients only, and posting a request is free and commission-free.
How do I compare quotes from concierge companies?
First compare the scope: services included, hours of cover, and handling of linen, consumables and travel. Then look at the replacement arrangements in case of absence, comparable references and the level of liability in case of damage. A lower price may reflect a narrower scope: ask for a detailed quote, line by line.
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